Monday, February 06, 2012
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Overview

Bidoma products come with standard product support for the 1st year after purchase.

Standard support includes

 
  • Access to Bidoma's Knowledge Base

  • Access to patches and service packs

Support after the initial year will be quoted by e-mail prior to expiration for purchase online or by invoice. Support upgrades for quicker response times are available for additional costs.

Questions

 

Do you have questions or are interested in a customized support offer?

Please use the Contact Us form on the right and we will contact you to setup a discussion.

 

Desktop Software - Support Options

 

 

Standard

Premium

Access to The Bidoma Knowledge Base

x

x

Documentation updates

x

x

General maintenance releases

x

x

Program patches and bug fixes

x

x

Software updates and functional releases

 

x

 

 

Server Software - Support Options

 

 

Standard

Premium

Enterprise

Access to The Bidoma Knowledge Base

x

x

x

Documentation updates

x

x

x

General maintenance releases

x

x

x

Program patches and bug fixes

x

x

x

Software updates and functional releases

 

x

x

Response time (MTTR)

2 days

1 day

Same day

Support hours 

 8x5

 12x5

24x7

 

 

Contact Us

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